Terms of sale
Terms and Conditions of Sale – United States
These Terms apply to orders placed by customers in the United States.
1. Who we are
These Terms and Conditions of Sale (the "Terms") are offered by the business Brient, sole trader (hereinafter "L'Atelier de la Soie" or "the Company"), whose registered office is located at 173 rue de Courcelles, 75017 Paris, France (SIREN: 929 226 215). Email: contact.latelierdelasoie@gmail.com.
The Company owns and publishes the website atelier-de-la-soie.com (the "Site"), hosted by Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, K2P 2L8, Canada.
Through the Site, customers (each a "Customer") can buy 100% mulberry silk bedding and accessories (the "Products").
To place an order, the Customer must be at least 18 years old and legally able to enter into a contract, and must have a device and browser that allow secure access to the Site.
2. Acceptance of these Terms
These Terms govern every order (an "Order") placed on the Site by a Customer in the United States. By placing an Order, the Customer confirms that they have read and accepted these Terms. The version that applies is the one published on the Site on the date of the Order.
If the Company does not enforce a provision of these Terms at a given time, this does not mean it waives the right to enforce it later.
3. Placing an Order
The Company may correct the content of the Site at any time. Products are described and shown as accurately as possible; slight color differences do not affect the validity of the sale.
The Customer can review a summary of their Order, change it, and correct any mistakes before confirming. Once the Order is confirmed with an obligation to pay, the contract between the Company and the Customer is concluded.
The Company sends an Order confirmation by email, including the Order summary and the shipping address provided. The Company may refuse any order that appears abnormal, in particular in terms of quantity.
4. Prices and payment
Prices are shown on the Site in US dollars (USD). Any applicable taxes are shown at checkout before payment. Prices may change at any time; the price that applies is the one shown when the Order is confirmed.
The total amount is displayed in the Order summary before confirmation. Full payment is due when the Order is placed. Accepted payment methods:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Klarna (pay in installments)
The Customer confirms that they are authorized to use the chosen payment method. The Company may suspend or cancel any Order in case of non-payment, payment issue, or attempted fraud.
5. Shipping
Products are shipped to addresses within the United States. Shipping is free on all orders, whatever the amount.
The estimated delivery time is 7 to 14 business days and may vary depending on the period and the carrier. In any case, delivery will not exceed 30 days from the Order. The Company is not responsible for delays caused by the carrier. More details are available in our Shipping Policy.
A tracking email is sent as soon as the Order ships. The Customer is responsible for providing a complete and accurate shipping address; the Company is not liable for problems caused by incorrect information entered by the Customer.
IMPORTANT – DELIVERY ISSUES: If the carrier shows a package as "Delivered" but the Customer has not received it, or if there is any other delivery problem, the Customer must notify Customer Service in writing (contact.latelierdelasoie@gmail.com) within fourteen (14) calendar days of the delivery date shown in the tracking.
After receiving this notice, the Company will send the Customer a non-receipt statement to complete and sign, to be returned within seven (7) days with a legible copy of a photo ID, so that an investigation can be opened with the carrier.
If no written notice is received within the 14-day period, or if the requested documents are not returned in time, the delivery will be considered final and compliant, and no claim, investigation, refund, or reshipment can be handled afterwards.
6. Product availability
If an ordered Product is unavailable, the Company will inform the Customer by email as soon as possible. The Customer may then choose a full refund within 14 days, or an exchange for an equivalent available Product.
7. Customer service
For any question or complaint, the Customer can email contact.latelierdelasoie@gmail.com. Customer service is available Monday to Friday, 9 a.m. to 5 p.m. (Paris time).
8. Returns and refunds
The Customer may return Products within 14 days of delivery, without having to give a reason.
Because our Products are in direct contact with the skin, returns are subject to hygiene conditions: Products may be opened only to check that they match the Order (size, color, model) and must be returned unused, unwashed, clean, intact, and in their original packaging. Any Product that has been used, washed, or damaged cannot be returned, exchanged, or refunded.
To start a return, the Customer emails contact.latelierdelasoie@gmail.com with their order number. The Company will reply with return instructions and a prepaid return label. Return shipping is paid by L'Atelier de la Soie.
Refunds are issued within 14 days of receiving and inspecting the returned Products, to the original payment method (credit card, PayPal, or Klarna). Full details are available in our Refund Policy.
9. Exchanges
Exchanges are accepted within 14 days of delivery under the same conditions as returns (unused, unwashed, original packaging). The Customer should email contact.latelierdelasoie@gmail.com with their order number and the replacement Product they would like.
10. Defective or non-conforming Products
If a Product is defective, damaged in transit, or does not match the Order, the Customer should contact the Company at contact.latelierdelasoie@gmail.com as soon as possible, ideally within 48 hours of delivery, with photos and a description of the issue. After review, the Company will offer an appropriate solution (replacement or refund). This does not limit any rights the Customer may have under applicable law.
11. Customer obligations
The Customer agrees to use the Site and the Products in compliance with these Terms and applicable law, and not to use the Site in any way that could harm the Company's reputation, disrupt its operation, or misuse it commercially. The Customer is responsible for keeping their login details confidential and for following the care instructions provided with the Products.
12. Governing law and disputes
These Terms are governed by French law. In the event of a disagreement, the Customer is invited to contact Customer Service first so that we can try to find an amicable solution. Nothing in these Terms removes any mandatory consumer protection the Customer may have under the laws of their state of residence.