Shipping policy

Shipping Policy

1. Order Processing

Each order is carefully prepared before shipment. Processing time is 1 to 2 business days from payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Origin

All L'Atelier de la Soie products are shipped from China, where they are crafted from 100% Grade 6A, 22-momme mulberry silk in our partner ateliers. This allows us to ensure rigorous quality control directly at the source.

Orders are shipped via partner carriers (La Poste, private carriers). A tracking number is automatically sent to you by email upon shipment.

3. Delivery Times

Estimated delivery times from shipment date:

— France & Corsica: 5–7 business days (may vary 1–2 weeks)

— Europe: varies by country

— United States: 7–14 business days (may vary)

Delivery times may be longer during peak periods (sales, holidays) or due to events beyond our control.

4. Free Shipping

Free shipping is offered on all orders to France, Europe, and the United States, regardless of the order value.

5. Order Tracking

Once your order is shipped, you will automatically receive an email with your tracking number. You can track your package in real time via the carrier's website.

For any tracking questions, contact us at: contact.latelierdelasoie@gmail.com

6. Customs and Import Duties

For deliveries outside the European Union (including the United States), customs fees or import taxes may be applied by the destination country's authorities. These fees, if any, are the sole responsibility of the recipient. L'Atelier de la Soie cannot be held responsible for these charges or predict their amount.

7. Delays and Force Majeure

We do our best to meet estimated delivery times. However, L'Atelier de la Soie cannot be held responsible for delays caused by carriers, customs authorities, or events beyond our reasonable control (natural disasters, strikes, pandemics, etc.).

8. Damaged or Lost Packages

If your package arrives damaged, please report it immediately to the carrier and contact our customer service at contact.latelierdelasoie@gmail.com with photos. In the event of a package declared lost by the carrier, we will work to find a solution (resend or refund).

The L'Atelier de la Soie team