FAQ
About Our Products
Where does your silk come from?
Our silk comes from the Jiangsu region, the historical cradle of silk in China, renowned for its ancestral know-how and the exceptional fineness of its fibers. Each piece is handmade by specialized artisans, perpetuating traditional techniques that guarantee impeccable quality.
What are the ingredients in your products?
Our creations are crafted from 100% organic mulberry silk, with no synthetic fibers or blends. This natural and noble material is gentle on skin, hair, and the environment.
What is the quality of your silk?
We exclusively use Grade 6A mulberry silk, the highest quality available worldwide. This grade ensures long, uniform fibers with an incomparable luster, offering a silky feel and exceptional strength.
<What is 22 momme silk?
The term momme refers to the density and weight of silk. A 22 momme silk is an exceptional silk: thicker, more durable, and more luxurious than classic silk (usually between 16 and 19 momme). It retains its luster and softness for many years.
Silk Bedding
Why choose a silk pillowcase?
Sleeping on silk is like giving yourself a natural beauty treatment every night. Its smooth texture reduces friction, protects hair from breakage, and limits the appearance of sleep creases on the skin. Hypoallergenic, thermoregulating, and breathable, silk promotes a more peaceful and restorative sleep.
What is the difference between a silk pillowcase and a satin pillowcase?
Satin refers to a weave, often made from polyester. Silk, on the other hand, is a natural material of animal origin. A silk pillowcase provides a softer, cooler feel, while offering real benefits for skin and hair.
How are your pillowcases designed?
Our pillowcases are made in a envelope closure format, a refined and practical design that ensures a perfect fit for the pillow while maintaining elegant and clean lines.
Comfort, Benefits & Daily Use
Is silk suitable for all skin and hair types?
Yes, silk is naturally hypoallergenic and soft, making it ideal for sensitive skin, dry, curly, or color-treated hair. It reduces irritation and preserves natural hydration.
Does silk keep you warm?
No. Silk is thermoregulating: it keeps you cool in summer and warm in winter, for optimal comfort all year round.
Can I use my silk pillowcase with any pillow?
Yes, our pillowcases are compatible with most standard sizes. Thanks to their envelope design, they adapt easily while maintaining a perfect fit.
Authenticity & Transparency
How can you be sure it's real silk?
All our products are made from 100% 6A grade organic mulberry silk. We refuse any mixed or synthetic fibers. You can recognize real silk by its cool touch, soft luster, and lively texture.
Do your photos truly reflect the product?
Yes. We take care to present each item under natural lighting conditions, without deceptive retouching. Slight variations in shade may exist depending on the brightness or screen used, which is normal for a noble fabric like silk.
Can I contact you if I have any doubts or need advice?
Of course! Our team is available by email or on our social media channels to answer any questions you may have before or after purchase.
Silk Care
How do I wash my silk items?
- Hand wash or use a delicate cycle (20°C max)
- Use a mild detergent, free of bleaching agents and enzymes
- Air dry in the shade, away from direct sunlight
- Lay flat or hang gently
- Avoid tumble drying and high-temperature ironing (prefer a warm iron on the reverse side, with a thin cloth)
Does silk wrinkle easily?
Slightly, but its creases fade naturally. If needed, a light ironing at a low temperature restores the fabric's full fluidity.
Can I use my silk products daily?
Yes, Grade 6A, 22 momme silk is particularly durable. You can use it every day while maintaining its original softness and shine for years.
Manufacturing & Commitments
Where are your products manufactured?
Each creation is handmade in the Jiangsu region of China, renowned for its excellence in silk art for centuries. We collaborate with specialized workshops that respect the environment and artisanal working conditions.
Are your products ethical and responsible?
Yes. We exclusively use organic mulberry silk, sourced from sustainable farms. We limit intermediaries, promote responsible production, and prioritize the longevity of our products over overconsumption.
Orders & delivery
What are your delivery times and conditions?
Free shipping on all orders over €65 in France.
Our items are shipped within 24 to 48 business hours, and generally delivered within one to two weeks, depending on the destination and product type.
Why is my order arriving in multiple packages?
We have two logistics warehouses to guarantee fast delivery times and better availability of our products.
Thus, depending on the items ordered, your order may be shipped in two separate shipments. Don't worry: you will receive all of your products.
Do you offer returns?
Returns & Refunds
- Withdrawal period: 14 days after receipt
- Product opened only for inspection accepted
- Used or washed product: not eligible for return
- Return subject to inspection before refund
- Refund within a maximum of 14 days
- Free return shipping
How do I track my order?
As soon as your order is shipped, you will receive a confirmation email with your tracking link.
This link allows you to track the progress of your package in real time until its delivery.
If your order includes multiple packages, you will receive a separate tracking link for each one.
Contact & Customer Service
How to contact L'Atelier de la Soie?
You can write to us using our contact form, or directly by email at [contact.latelierdelasoie@gmail.com]. We respond within 24 to 48 business hours.